What is Diabetes?

Diabetes is a chronic disease in which the body does not make, or does not properly use, insulin. Insulin is the hormone that helps your body use the energy from sugar, starches and other foods.

About 16 million Americans (1 out of 20 people) have diabetes, but only half know they have it and are getting treatment.
Diabetes is the fourth leading cause of death by disease and the leading cause of new cases of kidney disease, blindness, amputation, and impotence.

Heart disease and stroke are 2 to 4 times more common in people with diabetes.

What is normal blood sugar range?

The normal fasting blood glucose range for a non-diabetic is 70-110 mg/dl. One to two hours after meals, normal blood glucose levels should be less than 140 mg/dl. These ranges are for non-diabetics. Your doctor will determine the range that is appropriate for you. For any questions or concerns or for more information, please contact us at 1-888-848-8933. Working Hours are 9:00A.M. to 5:00P.M. Monday through Friday.

How often should I test my blood glucose?

Results of the 10-year Diabetes Control and Complications Trial (DCCT) proved that keeping your blood glucose level as close to normal as possible can reduce the risk of complications involving the eyes, kidneys and nervous system by up to 60 percent. How often you test is best decided by you and your healthcare professional. It may vary according to your age, the type of diabetes you have, any medication you are using, whether you are ill, and any physical or emotional changes in your life.

What is your privacy policy?

Your privacy is important to HealthPia America Corp. and GlucoPhone.com. We understand that health is a very personal, private subject, and we want you to feel as comfortable as possible visiting our website and using its services.

Do I have to register to use the site?

You may use our Web site without registering or submitting any personal information. In that case, the only information we collect will be non personal information collected through the use of cookies (see "cookies"). However, in order to have access to certain services and content available on our site, you are required to complete a registration form. We use the personal information that you provide through registration to respond to questions from you and/or inform you of significant changes to this Privacy Policy. We may also use this information to send you e-mail if you specify. You can always opt-out of receiving such e-mails or unsubscribe to e-mails at the time you register or at any time - see below for more detail about opting-out of receiving e-mails.
GlucoPhone.com operations and maintenance contractors sometimes have limited access to your personal information in the course of providing products or services to HealthPia America Corp. These contractors include vendors and suppliers that provide us with technology, services, and/or content related to better operation and maintenance of our website. Unless you have opted out of receiving e-mails from GlucoPhone.com, these contractors also may have access to your e-mail address to send newsletters to you on our behalf or to send e-mails to you for purposes such as conducting market research on our behalf. Access to your personal information by these contractors is limited to the information reasonably necessary in order for the contractor to perform its limited function for GlucoPhone.com. We also contractually require that our operations and maintenance contractors 1) protect the privacy of your personal information consistent with this Privacy Policy, and 2) not use or disclose your personal information for any purpose other than providing us with products and services.

Do you use "cookies"?

Cookies are alphanumeric identifiers that are transferred to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as "My Space" and personalization.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of GlucoPhone.com best features, and we recommend that you leave them turned on.

How do I use the medical information on this site?

The contents of the GlucoPhone.com site, such as text, graphics, images, information obtained from GlucoPhone.com or sites linked to GlucoPhone.com, and other material ("Content") contained on the GlucoPhone.com site are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the GlucoPhone.com site.
If you think you may have a medical emergency, call your doctor or 911 immediately. GlucoPhone.com does not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on the site. Reliance on any information provided by GlucoPhone.com, GlucoPhone.com employees, others appearing on the Site at the invitation of GlucoPhone.com, or other visitors to the Site is solely at your own risk. If further clarification is required, please call the GlucoPhone Customer Care Center.

What web browser should i use to access this site?

In order to take advantage of all of the GlucoPhone.com features and functionality, it is best to use an Internet Explorer browser that is version 6.0 or above and have your "Cookies" enabled.

Where can I find answers to questions not addressed in this FAQ?

Please e-mail us through the Contact Us section of the website with your question. We will personally answer every question received and post those that are of general interest to these FAQs.
If you have a question that is technical or website related, please send your e-mail to the Webmaster link where our qualified technician will assist you.

What is GlucoPhone?

GlucoPhone is world first Glucose meter which combined with phone so that it can transfer blood glucose reading to Server, and enable to browse historical data. This product will help you to manage your blood glucose level more efficiently and thoroughly.

Where can I buy GlucoPhone?

GlucoPhone products are available at most of the major retailers.

Which carriers will be supporting this service?

Currently, we are supporting the pre-paid phone from http://www.LogicMobile.com.

Which phone models are available for the service?

• VX-5200
• VX-5300
• VX-6100
• VX-7000
• VX-8100
• VX-8300
• VX-9800

How can I get help with my GlucoPhone meter?

If you ever have a question or concern about an GLUCOPHONE product, you call the GLUCOPHONE Customer Care Center at 1-888-848-8933. Assistance is offered in English, Korean. We are also available to answer general product questions via e-mail. If you choose to send an e-mail, please be aware that it may take up to 72 hours to receive a response. You may also download manual from www.GlucoPhone.com.

How do I change the date and time on my system?

This system is unique and works with cellphone. The date and time is automatically setting up as you start use of the system.

Do you have a program for people who don't have insurance or can't afford test strip?

GlucoPhone does not offer a patient assistance program at this time. We do offer rebates and trade-in allowances to lower the cost of meters to customers.

Most insurance companies, and Medicare Part B, provide some type of coverage for diabetes supplies. Because we do not know the type of coverage you have, and coverage varies by provider, please contact your insurance carrier for a complete coverage list.

How does GlucoPhone collect information?

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses GlucoPhone.com. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at GlucoPhone.com if we cannot recognize you, we want you to be aware that these tools exist.

Where can I request a complimentary diary?

The Self-Check Diaries are not really needed for our system. The system can store up to 100 most current readings and Data Base can store unlimited readings which you can retrieve and review whenever you need.

What is your typical response time?

Our GlucoPhone Customer Care Center is available to answer your questions from 9A.M. to 5P.M. eastern time, Monday through Friday except ThanksGiving & Christmas Day. Please call to 1-888-848-8933. If you choose to send an e-mail to us through our GlucoPhone.com website, it may take up to 72 hours for you to receive a thorough and accurate response. Because many questions are technical in nature, they often require more time for a response. Please be aware of this as you send your questions to us. Please e-mail us to CustomerService@GlucoPhone.com (You must include your e-mail address to receive a response)

What does GlucoPhone do with the information it collects?

The information you choose to supply is used to process your warranty or provide personalized information, and to create a more useful experience. Be assured we will never sell, swap, or rent your personal information to anyone. You can refer Privacy Policy of GlucoPhone.com web page.